HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

The call came in just before midnight: a young man’s voice, somewhat rattled, telling a 911 operator he’d just seen a man streaked with blood on the side of a country road, staring back blankly in the ...

HOUSTON -- A former 911 operator is accused of hanging up on emergency calls. Crenshanda Williams used to as a Houston Emergency Center 911 operator. Court records show the 43-year-old was charged ...

FIRST ON FOX: Months before a dentist and his wife in Ohio were found shot to death in their own home, a woman called 911 from the same address to report what the dispatcher described as a "domestic ...