PCI Pal (LON: PCIP), the international provider of secure payment services, has announced a new integration with Amazon Connect to provide its clients globally with additional options for payment ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact center San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new ...

On Monday, March 17, 2025, AWS announced the next generation of Amazon Connect, as well as the general availability of Salesforce Contact Center with Amazon Connect, global integration of the AWS ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...