Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

A Wisconsin consumer's computer screen turned black. A pop-up message told her to call Apple tech support and provided a phone number. A quick call and $299 later, the problem was fixed. Another ...

Jake Peterson is Lifehacker’s Senior Technology Editor. He has a BFA in Film & TV from NYU, where he specialized in writing. Jake has been helping people with their technology professionally since ...