I always thought self-service applications are one of the great ironies of the information age. Consider it from a consumer point of view: companies are turning over their data-entry grunt work to be ...

A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response ...

One of the overarching themes surrounding digital transformation is the need to get infrastructure out of the way of data and application productivity. Whether the mechanism is automation, devops or ...

AI makes it easier than ever for employees to do tech-heavy work on their own — but companies still need guardrails to stay safe. For years, IT self-service — the practice of allowing users to ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Modern organizations manage anywhere from 200 to 1,000 apps (possibly ...

Reliable, secure, self-service access to trustworthy, clean data is at the center of alleviating the data teams burdened by data requests. While self-service data access is straightforward in theory, ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. When youre a retail executive in todays razor-thin-margin ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...