Nearly every SaaS product is either integrating AI or planning to do so. However, the term “AI” has become so broad that it’s ...

When Yang “Sunny” Lu asked OpenAI’s GPT-3.5 to calculate 1-plus-1 a few years ago, the chatbot, not surprisingly, told her the answer was 2. But when Lu told the bot that her professor said 1-plus-1 ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

The IRS has announced the availability of expanded chatbot technology on the official IRS website to help answer basic questions for people receiving notices. The announcement alone is pretty exciting ...