Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

By Ken Ewell, Chief Customer Officer, Momentive For most organizations, CX is a strategic asset, and yet so many Chief Customer Officers like myself struggle to understand where they stand today and ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...

Cheaper: By eliminating software purchases, internal CX roles, consultants, and implementation projects, CXaaS reduces CX operating costs by 50-80% for most mid-market companies. The result is a model ...

Every retail operator is aware that the experience a customer has with their brand affects the likelihood that they will be a repeat customer. Many would argue this is a major aspect of developing ...

In today’s competitive legal market, having a robust Client Experience (“CX”) program can be an important tool in the client retention and business development toolbox. The hybrid workplace may have ...

A pivotal transformation point has arrived for the utility and energy industries as the global emphasis on reducing carbon emissions and prioritizing renewables continues. Yet, despite large ...

Announces global launch of 'CXe', Sonata's unique enhanced integrated CX management solutions designed for the new normal BENGALURU, India, March 22, 2021 /CNW/ -- Sonata Software, a global IT ...