How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...
The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...
Everything begins with a free CX Training Consultation. Rather than guessing at what you need, we talk directly with your team to understand where the gaps are and what you're trying to fix. From ...
As a communications executive in 2024, finding the right balance of advanced technology and skilled talent for your desired brand experience is a top priority. Upholding a customer-centric approach, ...
It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...
The human element is the cornerstone of exceptional customer experiences (CX), as employees directly influence how customers perceive their interactions with the organization. According to Berry et al ...
ST. PETERSBURG, Fla.--(BUSINESS WIRE)--iQor, a managed services provider of customer engagement and technology-enabled BPO solutions today, announced that it ranked number one, two, and three in ...
New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...
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