With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...

Identity authentication and verification are increasingly important to call centers in a number of industries. Financial services, government applications, health care – all have either regulations or ...

Knowledge-based authentication for call centers is cumbersome and can increase risk of spoofing, but there are tech-based alternatives. Citizen Services Innovation Workforce Management Businesses know ...

STERLING, Va.--(BUSINESS WIRE)--Neustar®, Inc., a global information services company and leader in identity resolution, has introduced a new product offering, Inbound Authentication Pro, the industry ...

MENLO PARK, Calif.—When you hear “This call may be recorded for quality assurance,” chances are good that Verint is behind it. With the Oct. 29 acquisition of Victrio, Verint's call data can now help ...

Despite the rise of other communication channels, phones are still the best way to convey information quickly and securely. Current call center models rely on agent authentication, but there is a ...

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

Passwords have long been the standard for authentication in computing systems, but they have been proven weak again and again by brute force or dictionary attacks, or their susceptibility to being ...

As businesses steadily expand their digital operations and consumers live more and more of their lives online, data breaches, identity theft and other types of cybercrime are becoming increasingly ...