Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ ...
PluxNet Fibre, a leading South African Internet Service Provider, has appointed Omisha Kingdom as its new Contact Centre Operations Manager. The company believes Kingdom is ideal for the role thanks ...
US-based clinical software company PerfectServe has partnered with intelligent CX platform provider Five9 to 'reimagine' contact centre operations for healthcare organisations. The collaboration aims ...
What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...
After revealing in May 2024 what it said was a winning formula for enterprises, whereby enabling a high-quality customer experience (CX) through tools such as advanced artificial intelligence (AI), ...
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