Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

ARLINGTON, Va.--(BUSINESS WIRE)--Crossfuze, a leading ServiceNow Gold Partner that works with organizations to reimagine enterprise services to achieve digital transformation, has unveiled a new ...

ServiceNow is applying its digital workflow and IT process management technology and expertise to the manufacturing sector, following its earlier expansion into banking and telecommunications.

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...