With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving ...

For customers, they mean great service in a matter of minutes from the comfort of home or the office instead of trekking across town, fighting traffic, avoiding the window washer guys, parking the car ...

Renowned architect, systems theorist, author, designer, inventor and futurist Buckminster Fuller said, “You never change things by fighting the existing reality. To change something, build a new model ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

Microsoft on Tuesday (June 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

India has long been a favoured choice for contact centre outsourcing, being the world's largest democracy and a key global economic power. However, the sector has changed, as has the technology that ...

The following is a condensed version of an article that originally ran on the Simplr blog, which you can find here. Daniel Rodriguez, CMO, Simplr The contact centre has become a vital organ for many ...

Telewest is planning to roll out new software to its customer service call centres later this year. The cable operator has selected the User Process Management Platform from London-based Corizon. The ...