NIPSCO has responded to widespread customer complaints about increased electricity and gas bills following meter replacements ...

— -- "Just get rid of them!" Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn't it? After all, who wants someone in your face, telling ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Dealing with picky customers can test employees’ patience. This employee used to work at a convenience store where she sometimes served food to customers. Even though she carefully prepares food, one ...

U.S. Moving Protection announces a significant step toward improving consumer protection resources within the household ...

Customers complain that their cars stopped working after getting gas from two area gas stations. “We’re testing that when you pump a gallon of gas, you get a gallon of gas,” Karl Keith, auditor for ...

Lululemon pulled its Get Low collection from its website after customers complained the material is too sheer.

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

The retailer just threw its hat in the better-for-you soda ring.