Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...
Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...
Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...
"When I grow up, I want to handle customer complaints all day long," said no one, ever. Listening to strangers complain, often angrily, about things you have little control over is a stressful job ...
Replacing NJ Transit’s much maligned former customer advocate should be accompanied by a strategic plan to make customer service better, similar to what a transit agencies did in Los Angeles, ...
Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...
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