Is the point of customer service to make a profit? Well, let's back up. Is the point of your business to make a profit? The answer to that is probably yes and no. Most people I know in business would ...

The latest advent in the industry, omni-channel, is about providing the same experience across all channels, and is largely dictated to enterprise by the customer. Every interaction a customer has ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...