Customer service theories and models are all about attracting customers and keeping them with your business. The key thing to aim for in this case is loyalty. Although this is called customer theory, ...

Growing trees as a hobby in the 1970s was how DouMel Tree Farms first got started. When people started driving past the farm asking if they could cut a tree for the holidays, Melvin Cook realized his ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...