Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Ideal for support ticketing applications, the RunMyProcess Shared Inbox module integrates seamlessly onto any Google Apps domain and runs as a gadget in each user's individual Gmail account. Each ...

ADTANCE, a leading international After-Sales Service technology platform provider for manufactures, industrial companies and mechanical engineering organizations, today announced the integration of ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...