Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

The teen caller said she was "frantic" after her friend was shot at a party. — -- A 911 call dispatcher at the Albuquerque Fire Department has resigned after audio was released from a recent ...

A group of former emergency dispatchers suing Lehigh County, Pa., in federal court said that operators routinely refused to use a translation service. The county disputes the allegations. By Neil ...

When you’re a 911 dispatcher, it takes a lot, from communication to staying calm under pressure. For one man, he had what it ...

HENRICO COUNTY, Va. -- The world is getting an up-close-and-personal view into the life of a 911 Public Safety Dispatcher thanks to a viral Facebook post written by a Henrico County Dispatcher.

Debra Stevens drowned before first responders could reach her SUV. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and ...

The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. A Fort Smith Police investigation into Debra ...

Calling 911. It’s the moment of your greatest need. But instead of help, all you get is silence. Just after midnight on April 4, a Montgomery County woman called 911 because her husband was having ...

A 911 dispatcher in New York who allegedly hung up on a woman calling for help from inside the Tops Supermarket in Buffalo while a mass shooting unfolded has been suspended and is awaiting a ...

A call to 911 about a possible weapon in a vehicle was apparently so interesting that a Salem County dispatcher felt the need to share a recording of the call with a friend, prosecutors say. That's ...