SAN FRANCISCO — Online search engine leader Google Inc. is wedding its instant messaging and e-mail services in the same Web browser, hoping the convenience will lure users from the larger ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.

You probably think of instant messenger (IM) as an informal communications channel mainly used by teenagers – and you would be correct to do so. But despite limitations, a growing number of B2B ...

Posts from this topic will be added to your daily email digest and your homepage feed. On Version History: the long reign of AOL Instant Messenger, the messaging app that maybe never should have ...