Since its creation and publication in 2003, the Net Promoter Score (NPS) has become the standard measurement and indicator of sentiment. Although it was originally created to gauge customer loyalty ...

The employee satisfaction rate at Dell Technologies has dropped for the second year in a row, marking a nearly 50% decline in two years. On Tuesday, in an internal video update, Jenn Saavedra, the ...

Achieving a balance between organizational health and individual performance is critical for long-term success. Two key tools that help organizations achieve this are the Employee Net Promoter Score ...

The tech giant Dell carries out an annual employee engagement survey known as "Tell Dell." BI obtained a transcript of the internal video update in which leaders shared results from the survey. The ...

Dave Foster is CEO of AvreaFoster, a brand and marketing agency that helps B2B companies use the power of their brand to grow business. Over the course of my agency’s three decades in business, the ...

Employees at Dell are accusing management of ignoring their discontent after an annual survey revealed deep dissatisfaction across the company. The “Tell Dell” questionnaire has been circulated for ...