If you call the City’s Utility Billing Centre right now, you might be waiting longer than you want to. Our call takers are ...

Households are at risk of overpaying on their energy bills if their smart meters are faulty or wired incorrectly. Customers are urged to keep an eye on their energy bills as previously it was reported ...

Meter reading day falls every three months when the new energy price cap kicks in. Here's why you may want to take a reading on 1 January ahead of the price cap rise ...