Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...

In business, meaningful growth can’t happen without innovation. But innovating for innovation’s sake does not accomplish much. Instead of focusing on business transformation in a silo, it is more ...

The healthcare sector in the United States is in the midst of transformational modernization. Taking lessons learned from the global COVID-19 pandemic, health sector leaders and government officials ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Only one minor at Dartmouth finds students building roller coasters into the wee hours of the morning and taking over dorm common rooms as they cut up pieces of paper into as many different square ...

Humanizing the customer experience (CX) has become the north star for brands, helping businesses scale their revenue growth and building long-term loyalty and brand trust. In fact, a study conducted ...

Most businesses struggle with innovation, not because they lack ideas, but because they lack a clear and effective process. Great ideas don’t emerge in a vacuum. They require structure, iteration, and ...