Can Visual IVR Really Help Callers? 5 Ideal Use Cases Your email has been sent From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

The method of claim 1, wherein: the service request is a call received through an interactive voice response (IVR) interface; retrieving the activity record from the activity data store includes ...

“2. The method of claim 1, wherein the service environment includes an interactive voice response (IVR) interface. “3. The method of claim 2, wherein: the second service request is a call to the IVR ...