Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...

With xMatters Flow Designer, teams with roles ranging from software developers to IT generalists can create incident management workflows without a single line of code. This drag and drop experience ...