In 2024 and 2025, DFR reported to the Legislature that its intent was to answer and close consumer complaints within 30 days.

Despite the image projected by one leading insurer in a popular advertising campaign, the vehicle damage claim process is not working. Repair experts are frustrated, customers are angry and insurance ...

ATLANTA, GA--(Marketwire - Nov 5, 2012) - In the wake of a highway accident, one of the first things on any motorist's agenda is to contact the applicable insurance company and file a claim for any ...