Improving the patient experience is one of the top concerns for healthcare leaders, and technology investments are often made with the patient in mind. The COVID-19 pandemic has highlighted several ...

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Patient intake, and the associated manual tasks that come upfront before a medical visit, represents a key component of a health system's operational efficiency and clinical quality. As a result, some ...

This could be controversial, but firms who require a CIA-level dossier on the client’s project and/or budget before they even are allowed to speak to someone on the phone seems backward to me. I ...

In the life cycle of a legal matter, little attention is typically paid to the intake process. In fact, many lawyers may be tempted to view intake as simply an administrative matter that someone else ...

Processes between the patient access and patient intake departments are often disparate — as are differing technology solutions that only serve one group well. Patients, however, don’t distinguish ...