What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

An effective employee compensation system must balance two factors – worker motivation and labor costs. In designing your company's pay plan, you must consider both external equity and internal equity ...

With data from the Bureau of Labor Statistics showing there were almost two job openings for every unemployed person in the U.S. in January, businesses planning for 2023 should be thinking about ...

Internal control is relevant to everyone in the workplace. It represents our moral responsibility to understand and comply with University policies and procedures, as well as to hold ourselves and one ...

An internal audit helps a company ensure it has the proper controls, governance and risk management processes in place, according to the Institute of Internal Auditors. By nature, it's an independent ...

Deadlines are not a new concept. In fact, you probably work best with a hard, external deadline. The magic of external deadlines is they keep you from falling prey to excuses and require you to focus ...

Internal mobility — when an employee moves to a new job within the same company — is booming, up 30% since 2021, according to findings released Feb. 22 by LinkedIn. There’s a good reason for the ...