When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

These are all topics I’d be happy to discuss with my friends at a bar, or even with my colleagues during a lunch break. But ...

For job hunters, getting called for an interview is a great feeling — but getting a call for a second interview is even better. Although you prepared for your first interview by rehearsing your ...

Melissa Petro sought advice from a recruitment expert before interviewing for a lucrative new role. The expert's tips included having strong openers, preparing, slowing down, and using somatic ...