Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...

Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...

In any industry, there will always be unhappy customers. Having a formalized method of dealing with complaints is absolutely necessary to protect consumers and patients. What isn't discussed enough, ...

Patients complain about their doctors for all sorts of reasons. Sometimes it’s smaller stuff like bedside manner, wait times, how rushed the visit felt. Other times, the concerns go much deeper: ...

AdventHealth in Hendersonville, N.C., received a citation after a behavioral health patient was not allowed to speak to a patient advocate, Citizen Times reported Aug. 9. In a May 12 statement of ...

A USC doctor was allowed to see student patient despite complaints about him. A gynecologist at the University of Southern California was allowed to continue seeing student patients for years after ...

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

Johns Hopkins University School of Medicine and Vanderbilt University Medical Center investigators report that physicians who attract more unsolicited patient complaints also tend to accept larger ...

Demonstrators staged a "die-in" outside of UPMC's downtown headquarters earlier this month to protest the health system's cuts to gender-affirming care for trans patients. A group of transgender ...