As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

Organizational structures can inhibit or promote performance, depending how effectively the supervisory relationships and workflow influence productivity. These define departmental structure and the ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Technology remains under-utilized as performance gap among companies widens. Manufacturing performance correlates directly to frequency of measurement, yet 84 percent of manufacturing companies are ...

While human resources (HR) has shed its traditional administrative process-centric identity, fear of numbers keeps many professionals away from that coveted seat at the boardroom table. Some claim the ...

It seems hard to believe that anything to do with data, content management and business performance management could be 20-years-old. But it is. To mark the 20th anniversary of the Balanced Scorecard, ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Every person and organization has some familiarity with performance metrics and reporting, yet how to take that experience and apply it to asset management is not straightforward. Looking at industry ...

Performance measurement programs must be modernized in order to effect behavior and motivate staff. Older measurement practices attempted to measure every step in a process and often added overhead to ...

I have found that the best employees are both happy and useful. They are effective in their output, proud of their work, and find purpose and meaning in their professional lives. As the founder and ...

This is an excerpt of the original article. It was written for the January-February 2024 edition of Supply Chain Management Review. The full article is available to current subscribers. Back in 2019, ...