What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Government agencies that implement plain language in the design of digital content and products can improve user experience, accessibility and inclusion, which speakers underlined at the Digital.gov ...

The proposal would expand and update an existing law on plain language requirements for agencies. The Senate unanimously passed a bipartisan bill on Wednesday to override an existing law and update ...

To make this story more accessible to a wide range of readers, we are including a plain language version, translated by Rebecca Monteleone. Plain language is a writing style that makes difficult ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

In an earlier post, I wrote about the ambiguity that inheres in the use of the word “shall”. In researching the topic, I discovered that last fall, President Barack Obama signed the “Plain Writing Act ...

This is the first time ProPublica has produced a translation into plain language. We’ve increasingly seen newsrooms experiment with accessibility, including The New York Times’ Braille and audio ...