If staff members go back and forth trying to clarify a murky email, the team loses time and productivity. Foggy communication also affects engagement as employees tire of trying to decipher unclear ...

Written communication is as important to business as oral communication; but, for some reason, it's often underrated. Sales professionals send an average of 36.2 emails per day and spend 31% of their ...

Most of us don’t need a scientist to tell us that the state of much business writing is often downright awful. Anyone who has spent any time in the business world has been confronted with impenetrable ...

All advice is suspect. I'm not suggesting you break all the so-called rules of creativity you've collected. Only that every tip can be counteracted with its opposite. And some advice is just plain bad ...