Achieving clinical quality has always been an important component of healthcare delivery, but in an age of quality-based reimbursement and a consumer-oriented business culture, it's more important now ...

Many organizations invest heavily in tracking and improving the customer journey to support customer satisfaction (CSAT) and Net Promoter Scores (NPS), but they still struggle to make a measurable ...

A framework developed by joint working group for which planning has been underway since 2021, along with agent-facing investment from the British Council, could be a “game changer” for the UK’s agency ...