Total Quality Management is a formal management style premised on the notion that measurement of a finished product or project is insufficient to ensure quality. Instead, each process necessary for ...

Quality assurance, or quality control, evaluates and modifies an organization's procedures to make sure they provide the desired results. A quality assurance plan should include an organizational ...

If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...