Contact center quality management solutions that provide end-to-end automation, analytics insight, and reporting capabilities can deliver a substantial return on the investment. Once you have ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

In order to make an educated decision when making any investment, you need to try to determine how much you could make on that investment. It’s also important to know how much you’ve made on the ...

In software development, speed has become the defining characteristic of product launches. It sets the standard we can’t really escape anymore. It places demands on market players both old and new: ...

MELVILLE, N.Y.—July 28, 2015—UV flatbed printing is a comparatively new technology in relation to established printing technologies such as litho, screen, toner or roll-based inkjet printing. For that ...

You already know that content marketing is one of the most valuable marketing strategies you can use for your brand. It doesn’t cost much time or money in the startup phase, and it has the potential ...

According to Gartner (Customer Relationship Management Software, Worldwide, 2012), the global CRM market is growing three times as fast as any other element of the enterprise software sector. With ...

Definition: Economic Value Added (EVA) — a name trademarked by Stern Stewart & Co. – subtracts the capital charge (the capital investment times the cost of capital) from the net financial benefits of ...

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