It was with great interest that I read Scott Carlson’s “Are Reference Desks Dying Out?” (The Chronicle, April 20). While the beginning of the article gave a true picture of the work being done by ...

As of yesterday morning, students can ask a reference librarian questions about research at any time of the day (or night) through a new online service offered by the Boston Library Consortium (BLC).

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. Perhaps the greatest irony of the digital era is that while Silicon ...

At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

BUFFALO, N.Y. - University at Buffalo librarians are offering real-time, online reference assistance to students, some as far away as China, using AOL Instant Messenger software (AIM) in the popular ...

It's time for another 7 Questions. This week, Rochester Public Library employee Katherine Stecher talks about what it's like to work in an empty library, the most memorable requests she's gotten as a ...

While the challenges continue, so do the good works done by our neighbors, our teachers, our health care providers, our volunteers and so many others. This is their story. Ledyard National Bank is ...

My name is Devin, and I am the newly minted Reference and Technology Librarian at the York Public Library. If you need help with local history, reference, or technology, I’m your guy! My favorite ...

FARGO - Diane Briggs says her life is an open book and she's now starting a new chapter. The reference librarian is retiring after 50 years with the city of Fargo, which makes her the longest serving ...

I know it is a common stereotype for an old guy to complain about how good the kids have it today. I, however, will take a little different approach: We have it so much better today when it comes to ...

Michigan State Librarian Randy Riley has died, the Library of Michigan announced Monday afternoon. He was 63 years old.