Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to help businesses grow 24/7. Recent research shows that if it takes your business more ...

When we think about timeliness in police, fire and emergency medical services, we often think of response times. And even though it’s recently been pointed out to us that there are other important ...

With Dallas Police struggling to meet their own response time targets, NBC 5 Investigates searched for solutions in another city, where police sometimes answer calls before they are even dispatched.

The closing of Ross Fire Station 18 has delayed most fire and ambulance response times by two minutes, according to town consultants and the Ross Valley fire chief. “The goal is not just to know the ...