PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Retailers are only beginning to tap into the full potential of AI. Learn how AI can be used to transform CX and meet customers’ rising expectations. Retail customer service has been greatly ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

The changes in the economy due to the recession have directly affected the retailer/consumer relationship, specifically consumer loyalty. Consumers are more concerned about their own finances than ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

Retail is always changing as new trends in customer service, promotions, and items come out regularly. A collaborative LMS for the retail sector allows businesses to keep pace with these changes by ...

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? The independent, covert e-shopping ...