Are you addicted to online returns? As a former returns junkie myself, let me explain what it looks like. A decade ago, while I was supposed to be finishing up my dissertation, I procrastinated by ...

A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry watchers say now affects roughly three‑quarters of stores.

While retailers have taken steps to improve returns processes, they still are not simple. More than half (54%) of respondents say they had to print a return label for their most recent return, and 32% ...

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.

Knowing you can return an item that doesn't meet your expectations may be enough to spur you to make a purchase. That can be especially true for online orders which are made sight unseen. In fact, 60% ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Sure, you can return the items you bought to Amazon. But it'll cost ya. Returns for most items purchased on Amazon aren't free, contrary to what some shoppers believe. As customers go through the ...

Direct-to-consumer (DTC) brands upped their marketing budgets over the last year (59%), but only about half saw increased sales (54%). While not a large gap, it shows that some brands are still not ...

Shopping fast fashion is fun… until that dress doesn’t fit or the color looks nothing like the photos. That’s where understanding the SHEIN return policy really matters. Knowing exactly how SHEIN ...

Google introduces Search Console feature for online stores to easily manage shipping and return policies. Google now allows online stores to manage shipping and return policies via Search Console.

When you order a pair of sweatpants online and don’t want to keep them, a colossal, mostly opaque system of labor and machinery creaks into motion to find them a new place in the world. From the ...