Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...

Salesforce has added new fields for gender identity and pronoun data across its product line, to help customers be more inclusive when it comes to collecting and using personal data. The firm has ...

Puzzling out all the different permissions involved to provide various functionalities is made easier, thanks in part to the active SFDC user community Last year, I wrote about Revisiting the question ...