Cox Automotive Car Buyer Journey Study Finds Efficiency, Digital Tools and AI Drive Record Satisfaction

In its first year of tracking AI usage, Cox Automotive found many vehicle shoppers leaned into AI tools to improve the vehicle buying process, with 19% of all buyers and 25% of new-vehicle buyers ...
Business Wire

Inventory and Pricing Drive Gains in Sales Satisfaction but Other Areas Have Modest Improvement, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...
Fleet Owner

Peterbilt tops in medium-duty customer satisfaction

Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the JD Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck ...
AutoGuide

Why Buying a New Car Sucks Less Than It Used To

The automotive industry is witnessing a significant upturn in customer satisfaction, thanks to the aftermath of the pandemic fading into history. The latest findings from the J.D. Power 2023 U.S.
jdpower

Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, J.D. Power Finds

Satisfaction with non-Tesla battery electric vehicles (BEVs) is at an all-time high (877), surpassing stalwart Tesla (870). “Traditional manufacturers have listened to the Voice of the Customer,” said ...
Auto Remarketing

Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...