Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

American Tower's CoreSite launches native 400G AWS Direct Connect in Chicago to support high-bandwidth workloads and process ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...

CoreSite customers across data-intensive industries are already experiencing the advantages of 400G connectivity, including one leading cybersecurity provider that is leveraging AWS 400G Direct ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Alkira®, a Network Cloud pioneer, today announced integration with AWS Transit Gateway Connect, a new AWS Transit Gateway attachment type announced today by Amazon ...

AWS has a lot going on, and it’s not always easy for customers to deal with the breadth of its service offerings on its own. Today, the company announced a new service called AWS IQ that is designed ...