In an ever-more transactional world where many have a hard time talking and listening to each other, developing stronger conversational skills can boost both workplace collaboration, relationships ...

When everything becomes a transaction, trust is the first casualty. Vijay works in a high-pressure, deal-centred environment in banking. When a deal is in progress, it becomes the all-consuming focus.

Everything about business-to-business buying has changed in the last 20 years. Today’s customers do their own research, do not want to meet with another person until they need a price, and are very ...