Laura Merling, transformation and operations executive and industry advisor. In 20-plus years of experience managing change for companies like AT&T, Ford and Google, I developed what I felt confident ...

Building patient trust and approaching operations from a consumer-centric perspective are among the most important principles when engineering a healthcare organization’s total digital transformation.

Value is the final prize of a business transformation, but it’s not easy to achieve. In fact, a third (34%) of CEOs at U.S.-based multinationals state that past transformation programs have failed to ...

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AI is seeping into every aspect of our lives, transforming how we live, work, and play. From personalized meal recommendations to groundbreaking advancements in healthcare, AI is everywhere you look.

BOSTON--(BUSINESS WIRE)--Press Ganey today released its 2020 Strategic Insights white paper, From Principles to Practice: Powering Transformation through High Reliability. The special report offers a ...

New Year's resolutions are a perfect example of our desire to change bad habits. How many times have you pledged to lose weight, exercise more or just eat healthier? We have great intentions and we ...