Businesses strive to raise the bar for customer experience (CX) as a way to boost customer loyalty and gain a strong competitive advantage. The emergence of generative AI and agentic AI is opening up ...

Twilio announced what’s pitched as a next-generation Customer Engagement Platform (CEP) at its SIGNAL conference, including a series of updates aimed at re-shaping customer engagement through AI and ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Nylas, the state-of-the-art communications platform giving developers universal access to email, calendar, and contacts providers through a single API integration, ...

Twilio Inc. (NYSE:TWLO) shares traded higher on Tuesday after the cloud communications company announced several new platform capabilities aimed at enhancing real-time, personalized customer ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Movework’s launch of Agentic Automation, ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...