Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Business communications service provider Dialpad Inc. today announced it has acquired cloud-native workforce management platform startup Surfboard Technology Ltd. for an undisclosed price. Founded in ...

This tool offers a suite of features aimed at improving labor planning processes and reducing operational costs. Veryable, a leader in the on-demand labor marketplace, today announced the release of ...

Retailers should consider four use cases to optimize operations. AI can play a pivotal role in the employee development lifecycle, from training and onboarding, to ongoing feedback, to rewarding ...

ORLANDO, Fla.--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Following is Part 2 of the Retail TouchPoints series focused on Best Practices In Workforce Management. Part 1, which appeared in the April 16 newsletter, may be accessed here. Mobile workforce ...

Cognizant has reportedly started training select executives on ProHance, a workforce-management tool that tracks how long employees remain active on their laptops. The new tracking system also ...