Destination CRM

The 2017 CRM Service Leaders: Workforce Optimization

The contact center workforce optimization (WFO) software market has reached a turning point. According to DMG Consulting’s 2016 “WFO Mid-Year Market Share Report,” the total company revenue for the ...
Business Insider

Workforce Optimization Product & Market Study, 2019-2020 Featuring 6 Key WFO Vendors - Aspect Software, Authority Software, Calabrio, NICE, OnviSource, Verint Systems, and ZOOM ...

DUBLIN, Feb. 21, 2020 /PRNewswire/ -- The "2019-2020 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. Demand for traditional workforce ...
Destination CRM

Calabrio Integrates Calabrio ONE WFO with Avaya Aura Contact Center

Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its Calabrio ONE Workforce Optimization Suite in the Avaya ...
Business Wire

ZOOM International Announces Listing in Cisco SolutionsPlus

FRANKLIN, Tenn. & PRAGUE--(BUSINESS WIRE)--ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centers, today announced major news ...
The Financial

HP Helps Businesses Deliver Exceptional Customer Experiences with Enhancements to HP Workforce Optimization Software Suite

The FINANCIAL — HP Software on February 26 announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent ...