The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Steve Pruden Hey, have ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...
SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced the launch of several new capabilities across the PagerDuty Operations ...
Business growth is a sign of success. But for customer service teams, it’s a good thing that comes with complications. As the department brings on more agents and gets a higher number of inquiries, ...
There’s an emerging consensus in the Great Customer-Service Debate—the one that pits human contact against automated self-service. It’s that the best answer is for the two sides to join forces.
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What is workflow automation?
Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...
Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...
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