Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...

Powered by Fuel iX, an enterprise-grade AI engine, TELUS GenAI customer support tool provides a safe, convenient and intuitive customer support experience TORONTO, May 21, 2024 /CNW/ - TELUS is proud ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI assistants keep turning the impossible into reality. Virtual agents can now book flights, ...

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

Opinions expressed by Entrepreneur contributors are their own. The Don Draper days of three-martini business lunches and gigantic advertising budgets without a clear picture of return on investment ...