As I discussed in my previous post, “A New Talent Acquisition Strategy: Virtual Interviewing,” knowing how to recruit the right contact center agent for remote work is a critical starting point for ...
Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...
Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. Capable of automating tasks and taking actions autonomously, AI ...
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