As I discussed in my previous post, “A New Talent Acquisition Strategy: Virtual Interviewing,” knowing how to recruit the right contact center agent for remote work is a critical starting point for ...

Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

The Axeda platform, used by hundreds of IoT devices, has seven vulnerabilities, three of which allow for remote code execution. Critical vulnerabilities in a software agent that’s used for remote ...

Agent 365 combines a registry, access control, observability, and security for managing all AI agents, built or acquired, across an enterprise. Microsoft Agent 365 has been introduced as a control ...